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PRIVACY NOTICE

Your privacy and trust are very important to NILOMEX TOURS S.A DE C.V. WHOLESALE TRAVEL AGENCY. Therefore, we want to make sure you know how we safeguard the integrity, privacy and protection of your personal data, in compliance with the Federal Law for the Protection of Personal Data in Possession of Private Parties, published in the Official Gazette of the Federation on July 5, 2010.

For NILOMEX TOURS S. A DE C.V AGENCIA MAYORISTA DE VIAJES, is necessary to collect certain personal data to carry out the activities intrinsic to its business. Agencia Mayorista de Viajes has the legal and social obligation to comply with sufficient legal and security measures to protect the personal data collected for the purposes described in this privacy policy.

All of the above is done with the objective that you have full control and decision over your personal data. We therefore recommend that you read the following information carefully. This privacy policy will be available at all times on our website: nilomextours.com.

In case of any modification to this privacy policy, you will be informed through the procedures described later in this document.

  1. Responsible person’s data

NILOMEX TOURS S.A DE C.V. is a wholesale agency incorporated under the laws of the United Mexican States with registered office at Av. Lomas verdees #26 , Naucalpan de juarez ,EDOMX .

  1. Personal Data

The agency will collect from you personal data (“Personal Data“) that is necessary for the proper provision of our services (“Services“).

1) Identification data: full name, gender, address, home, cellular and/or work telephone, passport, RFC, CURP, place and date of birth, age, names of family members.

2) Work data: address, telephone and work mail.

3) Sensitive personal data such as: credit card number, cardholder’s name, credit card security code, expiration date, issuing bank.

We commit ourselves to treat them under security measures, always guaranteeing their confidentiality.

  1. Purpose of Data Processing

The Personal Data you have provided to us will be used for the following purposes:

  • The provision of services related to the sale of leisure and/or business travel, including the processing of reservations, subcontracting of services with tourism suppliers, as well as billing and collection and preparation of travel profiles.
  • The creation and implementation of analytical and statistical processes necessary for the provision of leisure and/or business travel services.
  • The performance of any complementary or auxiliary activity necessary for the provision of leisure and/or business travel services.
  • Conduct inquiries, investigations and reviews regarding your complaints or grievances.
  • Contact you for any issue related to leisure and/or business travel services or this Privacy Notice.
  • To evaluate the quality of the service we provide and, in general, to fulfill our obligations to you.
  1. Data transfer

The agency is required to transfer your Personal Data to the extent necessary for the provision of the Services within and even outside the Mexican Republic.

The agency is committed to ensuring that all legal protection principles are complied with regarding the transfer of your personal data. Likewise, it expresses its commitment to ensure that this privacy policy is respected at all times by us and by our business partners. In this regard, the agency informs you that in order to provide its Services it will transfer your Personal Data to:

  • Loyalty program managers;
  • Its business partners for the purpose of having such partners manage and operate ancillary services to the Services such as airlines;
  • Companies that operate together with the agency some type of software and any IT infrastructure that serves as a platform for the provision of the Services;
  • Those third parties, as well as providers of auxiliary or complementary services to the Services, for the purpose of assisting in the rendering of Services; and
  • External consultants for the purpose of collection management related to the Services and to defend the agency against any legal dispute arising out of the provision of the Services, such as collection agencies or external auditors (legal and accounting).

  1. Means of Exercising Rights

In accordance with the Federal Law for the Protection of Personal Data in Possession of Individuals, the owner, by himself or through a duly accredited legal representative, you may exercise your rights of access, rectification, cancellation and opposition directly before the Special Unit of Attention to Privacy.

  1. – You may at any time request to know what data has been collected and is kept by the data controller.
  2. Rectification: In the event that any of your data is inaccurate or incomplete, you may request its correction, attaching the documentation that proves such modification.
  3. Cancellation: The cancellation of the data may be requested at any time; if the request is accepted, the data will enter the blocking period in which it may not be processed in any way for subsequent deletion.
  4. Opposition: At any time the holder may refuse, for justified cause, the processing of his/her personal data.
  1. Changes to the Privacy Policy

Any substantial or total change to the Privacy Policy may be made by our agency through our website nilomextours.com or by e-mail to the address that the agency maintains for such purposes.

  1. CUSTOMER SERVICE

Located at Av. Lomas Verdes #16 ,NAUCALPAN DE JUARAEZ , EDOMX , C.P 53140

Tel.: 0152 55 3230 6365

Customer service hours : 24/7